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I understand with some concern that you have not yet been able to
operate your FACSVantage, despite it having been delivered last
September. Considering the premium price that I understand you paid for
this instrument, in the United States the level of service that you have
obtained to date would be considered unacceptable. Over the last ten
years, I have come to know several of the service personnel in Europe, and
I am baffled by this situation; I have no doubt that these are honorable
people. There must be some internal communication breakdown in B-D. I am
certain that they, on becoming aware of this situation, must rectify
this matter as expeditiously as possible.
Cest
David
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CD-ROM Vol 3 was produced by Monica M. Shively and other staff at the
Purdue University Cytometry Laboratories and distributed free of charge
as an educational service to the cytometry community.
If you have any comments please direct them to
Dr. J. Paul Robinson, Professor & Director,
PUCL, Purdue University, West Lafayette, IN 47907.
Phone: (765)-494-0757;
FAX(765) 494-0517;
Web